Digital Transformation of the Enterprise (with a side of Big Data)

Since I finished Measuring the Digital World and got back to regular blogging, I’ve been writing an extended series on the challenges of digital in the enterprise. Like many analysts, I’m often frustrated by the way our clients approach decision-making. So often, they lack any real understanding of the customer journey, any effective segmentation scheme, any real method for either doing or incorporating analytics into their decisioning, anything more than a superficial understanding of their customers, and anything more than the empty façade of a testing program. Is it any surprise that they aren’t very good at digital? This would be frustrating but understandable if companies simply didn’t invest in these capabilities. They aren’t magic, and no large enterprise can do these things without making a significant investment. But, in fact, many companies have invested plenty with very disappointing results. That’s maddening. I want to change that – and this series is an extended meditation on what it takes to do better and how large enterprises might truly gain competitive advantage in digital.

I hope that reading these posts is useful to people, but I know, too, that it’s hard to get the time. Heaven knows I struggle to read the stuff I’d like to. So I took advantage of the slow time over the holidays to do something that’s been on my wish list for about 2 years now – take some of the presentations I do and turn them into full online webinars. I started with a whole series that captures the core elements of this series – the challenge of digital transformation.

There are two versions of this video series. The first is a set of fairly short (2-4 minute) stories that walk through how enterprise decision-making gets done, what’s wrong with the way we do it, and how we can do better. It’s a ten(!) part series and meant to be tackled in order. It’s not really all that long…like I said, most of the videos are just 2-4 minutes long. I’ve also packaged up the whole story (except Part 10) in single video that runs just a little over 20 minutes. It’s shorter than viewing all 10 of the others, but you need a decent chunk of uninterrupted time to get at it. If you’re really pressed and only want to get the key themes without the story, you can just view Parts 8-10.

Here’s the video page that has all of these laid out in order:

Digital Transformation Video Series

Check it out and let me know what you think! To me it seems like a faster, better, and more enjoyable way to get the story about digital transformation and I’m hoping it’s very shareable as well. If you’re struggling to get analytics traction in your organization, these videos might be an easy thing to share with your CMO and digital channel leads to help drive real change.

I have to say I enjoyed doing these a lot and they aren’t really hard to do. They aren’t quite professional quality, but I think they are very listenable and I’ll keep working to make them better. In fact, I enjoyed doing the digital transformation ones so much that I knocked out another this last week – Big Data Explained.

This is one of my favorite presentations of all time – it’s rich in content and intellectually interesting. Big data is a subject that is obscured by hype, self-interest, and just plain ignorance; everyone talks about it but no one has a clear, cogent explanation of what it is and why it’s important. This presentation deconstructs the everyday explanation about big data (the 4Vs) and shows why it misses the mark. But it isn’t designed to merely expose the hype, it actually builds out a clear, straightforward and important explanation of why big data is real, why it challenges common IT and analytics paradigms, and how to understand whether a problem is a big data problem…or not. I’ve written about this before, but you can’t beat a video with supporting visuals for this particular topic. It’s less than fifteen minutes and, like the digital transformation series, it’s intended for a wide audience. If you have decision-makers who don’t get big data or are skeptical of the hype, they’ll appreciate this straightforward, clear, and no-nonsense explication of what it is.

You can get it on my video page or direct on Youtube

This is also a significant topic toward the end of Measuring the Digital World where I try to lay out a forward looking plan for digital analytics as a discipline.

I’m planning to do a steady stream of these videos throughout the year so I’d love thoughts/feedback if you have suggestions!

Next week I hope to have an update on my EY Counseling Family’s work in the 538 Academy Awards challenge. We’ve built our initial Hollywood culture models – it’s pretty cool stuff and I’m excited to share the results. Our model may not be as effective as some of the other challengers (TBD), but I think it’s definitely more fun.